1. Introduction

At OrangePaper Pvt Ltd, we strive to provide the best shopping experience for our customers. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of orders placed on our website.

2. Order Cancellation

2.1 Before Shipment

• Customer-Initiated Cancellation: You can cancel your order before it is shipped by contacting our customer service team at info@orangepaper.in or calling our customer service number. A full refund will be processed to your original payment method.

2.2 After Shipment

• Customer-Initiated Cancellation: If you wish to cancel an order after it has been shipped, you will need to follow our return process outlined below. Shipping charges may apply.

3. Return and Refund Policy

3.1 Eligibility for Returns

• Timeframe: You can return products within 15 days of delivery.
• Condition: Items must be unused, unwashed, and in their original condition with all tags intact. Customized products are not eligible for returns.
• Non-Returnable Items: Certain items such as gift cards, personalized items, and items marked as final sale are not eligible for return.

3.2 Return Process

• Request a Return: Contact our customer service team to initiate a return. Provide your order number and reason for return.
• Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us.
• Shipping: You are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service.

3.3 Refund Process

• Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return policy conditions.
• Refund Approval: If the return is approved, a refund will be processed to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, or not in original condition).

4. Exchanges

• Product Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

5. Damaged or Incorrect Items

5.1 Reporting a Problem

• Timeframe: Report any damaged or incorrect items within 48 hours of delivery.
• Contact: Reach out to our customer service team with your order number and details of the issue. Provide photographs of the damaged or incorrect item(s) if possible.

5.2 Resolution

• Replacement: We will arrange for a replacement item to be sent to you at no additional cost.
• Refund: If a replacement is not available, we will process a full refund to your original payment method.

6. Non-Refundable Situations

• Late Returns: Items returned after 15 days of delivery.
• Condition Issues: Items that are used, washed, or not in their original condition.
• Customized Products: Items that have been customized or personalized as per your request.

7. Contact Information

For any questions or concerns regarding this Refund and Cancellation Policy, please contact us at:

• Email: info@orangepaper.in
• Customer Service Number: 8790730066
• Address: [Insert Physical Address]

We are here to assist you and ensure your shopping experience with OrangePaper Pvt Ltd is satisfactory. Thank you for choosing us for your Indian and fusion wear needs.