1. Introduction

At OrangePaper Pvt Ltd, we are dedicated to ensuring your complete satisfaction with your purchase. This Returns Policy outlines the conditions and procedures for returning items purchased from our website.

2. Eligibility for Returns

2.1 Timeframe

• Returns are accepted within 15 days of the delivery date.

2.2 Condition

• Items must be unused, unwashed, and in their original condition with all tags and labels intact.
• The original packaging should be intact and undamaged.

2.3 Non-Returnable Items

• Customized or personalized products.
• Items marked as final sale.
• Gift cards.

3. Return Process

3.1 Initiating a Return

• Contact our customer service team at info@orangepaper.in or call our customer service number within 15 days of delivery to initiate a return.
• Provide your order number, reason for the return, and any supporting photographs if the item is damaged or incorrect.

3.2 Return Authorization

• Upon approval of your return request, you will receive a return authorization number and instructions on how to send the item(s) back to us.
• Include the return authorization number with your returned item(s).

3.3 Shipping

• Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item received.
• We recommend using a trackable shipping service and retaining proof of postage.

4. Inspection and Refund

4.1 Inspection

• Once we receive your return, our team will inspect the item(s) to ensure they meet the return conditions.

4.2 Refund Approval

• If the return is approved, we will process a refund to your original payment method.
• It may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

4.3 Partial Refunds

• Partial refunds may be granted if:
  • The item shows signs of use.
  • The item is not in its original condition.
  • Parts of the item are missing.
  • The return is initiated after the 15-day return period.

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

6. Damaged or Incorrect Items

6.1 Reporting

• Report any damaged or incorrect items to our customer service team within 48 hours of delivery.
• Provide your order number and detailed information about the issue, including photographs if possible.

6.2 Resolution

• We will arrange for a replacement item to be sent to you at no additional cost.
• If a replacement is not available, we will process a full refund to your original payment method.

7. Non-Returnable Situations

• Items returned after 15 days of delivery.
• Items that are used, washed, or not in their original condition.
• Customized or personalized products.

8. Contact Information

For any questions or concerns regarding this Returns Policy, please contact us at:

• Email: info@orangepaper.in
• Customer Service Number: 8790730066
• Address: [Insert Physical Address]

We are committed to providing you with a satisfactory shopping experience and will do our best to address any issues promptly and fairly. Thank you for choosing OrangePaper Pvt Ltd for your Indian and fusion wear needs.